Build A Bear Workshop

Went bright and early this morning to pick up the Mudkip Build a Bear that was released today. A big thank you to the staff member who helped me stuff him, they were very nice and professional! Unfortunately the card payment option was not working today for some reason and I had limited cash on me, but I’ll probably be coming back for the cute raincoat clothing set for my boy at a later date :)

Recently, I had the unparalleled pleasure of experiencing customer service that was quite simply, a cut above the rest. At Build-A-Bear, Highpoint, my son was treated to an adventure that was nothing short of magical. The shop assistant we encountered was attentive, engaging, and genuinely dedicated to creating a delightful experience. They were instrumental in fostering an atmosphere of imagination and excitement, and it was clear they took real pride in their work. Their customer service, in my opinion, has truly set the gold standard. Their exceptional ability to engage my son was, to me, the standout feature of our visit. He was fascinated the entire time, his anticipation growing as he watched his newfound friend gradually come to life. This joy-filled process was beautifully orchestrated by the team at Build-A-Bear, Highpoint, making it an unforgettable experience for my child. In short, our visit was more than a shopping trip - it was a memorable journey. I wholeheartedly recommend Build-A-Bear, Highpoint, and commend its team for its dedication to exceptional customer service. With staff who are not only professionals but also dream-weavers for young children, it's an experience that simply can't be missed.

Had my daughters birthday party group of 7 kids! Chloe was amazing she really made the party fun with a couple mini games and was super friendly! Very rush rush at the start as only staff member to set up and also service customers, if a party is booked they do need more staff to focus on the party area not the store. Stock was very messy and stock boxes everywhere, the store needs a good clean and someone to manage these jobs as it’s a great location with massive potential. The staff on Sunday were really lovely but Chloe you were the star for our party so thank you

Staff are exceptionally wonderful. Super nice and just seem like really great people. Special shout out to Blake who was such a nice refreshing person to serve us and made sure we left happy. Pokémon plushies are top quality, got 4 of them. Not all sunshine and rainbows however, I went back on a different, busier day, and I feel like more staff could be utilised on busy days as the wait was super long but the two employees could only do so much. They were still wonderful customer service reps though.